Shipping Information
All products ship from the USA.
ORDER PROCESSING:
Please allow 24-48 hours to process your order. Expect an email within 24 - 48 hours to let you know your order is on the way!
DOMESTIC SHIPPING RATES AND ESTIMATES:
Free Standard Domestic Shipping! Standard fully insured USPS shipping included for free on all orders. Please allow up to 6-8 days for delivery.
Expedited shipping available for additional cost:
| Transit Time | Service Supplier | Cost |
| 1 - 2 Days | UPS/FedEx | Calculated at checkout |
| 3 - 4 Days | USPS Priority | Calculated at checkout |
| 6 - 8 Days | USPS | Free |
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Canada, Puerto Rico, Mexico, UK, Belgium, Denmark, Norway, Switzerland, Finland, Sweden, Germany, France, Australia, New Zealand, Japan, Singapore, Taiwan, and Hong Kong. International shipments are subject to additional shipping fees. Shipping charges for your order will be calculated and displayed at checkout.
If your country is not listed, please feel free to contact us to find out if we can arrange shipment to you.
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All Things Jadeite is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES:
Please see our Return Policy.
In the event that your order arrives damaged in any way, please email us within 24 hours of receipt at support@allthingsjadeite.com with your order number and a photo of the packaging and item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@allthingsjadeite.com