Return Policy

We here at All Things Jadeite know you will love our hand crafted products.  If you have any concerns with your purchase, please reach out so that we can make it right.  We want to delight our customers.  That said, any return requests must be made within 14 days of purchase. A return material authorization (RMA #) is required for all returns or exchanges. Please reach out to us at support@allthingsjadeite.com.  As we are a small family run business, returns may be subject to a 15% restocking fee. We only do this to keep our prices the most competitive in the jadeite jewelry business.

Damaged or used items will not be accepted or credited for return or exchange.

All items returned to All Things Jadeite are done so at the buyer's expense. The items must be properly packaged to prevent damage and fully insured. After an RMA is provided, please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and have confirmed condition. The refund will be the amount paid less the shipping/handling fees (our actual shipping cost for those orders where shipping was included for free), PayPal fees, restocking fee and any other incurred costs. 

When sending parcels to us across an international border it is your responsibility to state that the item is either being returned or temporarily imported for repair. Failure to do so may result in import tariffs and/or brokerage fees. 

Disclaimer of Warranty 
All Things Jadeite makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. All Things Jadeite is not responsible for printing or typographical errors. Pricing and availability are subject to change without notice.